Questions

Cabins, cubes, barrels and combos leave the workshop assembled, so once the building is on its base and the heater is connected you can light it. You still need a level base, and an electrician if the heater is electric. Kits are the exception: DIY cubes, and any sauna you order as a kit rather than assembled, arrive flat in an OSB crate and are raised on site.

Oil or stain the exterior once a year on a dry day, paying attention to end grain and anywhere splash lands. Leave interior sauna benches alone unless we have specified a sauna-safe finish; they should silver. Kept like this, a heat-treated timber building lasts decades outdoors. Neglected, the first wet winter finds it out.

Electric if you will sauna on a weekday morning at the press of a button. Wood if the building is a weekend habit and you like tending a fire. Combos can mix them. We specify cable size or flue before anything is cut.

Usually two to three hours with dry, seasoned hardwood, longer in a hard frost or if the tub was left uncovered. Burn dry wood only — wet logs smoke, waste heat and coat the flue. A lid is not a luxury.

Not for a tub you empty and refill every few soaks. If you want to keep water in for weeks and treat it with chemicals, yes: the filter circulates the water, catches debris and lets the treatment work. It is an uplift on the tub pages, along with a UV lamp if you want belt and braces.

Many garden buildings of this size sit within permitted development, but not all, and not everywhere. Conservation areas, listed buildings and some new estates are different. Check with your local authority. We can send dimensions and drawings; we cannot give planning advice.

Level, solid and draining. Slabs on a proper sub-base, compacted stone with an edge, screw piles or concrete pads all work. Decking only if it was engineered for the load. We send footprint dimensions and weights with the order so whoever builds the base can build to them, and it must be finished before we book the lorry.

The same, but heavier. A filled family tub is more than a tonne before anyone climbs in, and it must not rock or settle. Level, load-bearing and flat: slabs, a thin raft, or compacted stone with a proper edge. Get it right and the tub will sit there for years.

A wood-fired soak tub does not. If you add a sand filter, an electric heater, LED lighting, hydro-massage or air bubbles, those need power and should be connected by a qualified electrician. We tell you the load when we confirm the spec.

An electric heater needs its own dedicated supply, and the larger Harvia and HUUM units often want three-phase; the exact requirement depends on the heater you choose. A wood-burning sauna only needs power for lights, if you want them. We send the heater specification before delivery; a qualified electrician makes the connection.

Country-wide, to gardens across the UK, kerbside as standard. Price includes UK delivery. Delivery to mainland UK included. We still confirm your postcode before you order, because islands, the far north and some city centres take longer and can carry a supplement, which we would agree with you first. Crane hire, carrying the building in and any siting help are separate and arranged once we have seen your access.

To the kerb, as close to the pad as the lorry can legally and safely get. From there it is carried, not rolled, and moving it into place is your job: four or five fit adults and a clear route usually does it. If the route is too tight for people, a small crane may be needed, which you arrange or we can arrange for a fee.

As a finished building on a lorry, to the kerb. It cannot be carried by hand, so a crane or forklift lifts it onto the base. Booking the crane is your responsibility; we can organise one on your behalf for a fee and will brief the crane firm on weights and lifting points. We will not book a slot until we have seen photographs of the route and the crane has somewhere firm to stand.

Sometimes. A few of our saunas can be delivered in sections and raised in your garden by our team. It is not standard, not available on every model, and it costs more than a kerbside drop. Send us photographs and measurements before you order and we will tell you honestly whether it is realistic.

The building is our responsibility until it is handed over to you, or to someone you have asked to take it in, at your address. That is when the law says risk passes to you. Check it over and note any transit damage on the paperwork before you sign, then send us photographs as soon as you can and we will put it right; if you spot something later your rights are not lost. From the hand-over onwards the lifting and positioning is done by you or the contractors you have appointed, and damage during that work, or from a base that is not level, is not something we can cover unless it was our fault.

Build your spec on the product page and press Buy. You pay the full configured price in one go, by card through Stripe, and get a receipt by email. We then check the order by hand and confirm it in writing before anything is cut. Price includes UK delivery. Delivery to mainland UK included, kerbside as standard. Crane hire, carrying the building in and on-site assembly are separate and arranged once we have seen your access. If you would rather order by email after a conversation, we confirm the total and how to pay in writing.

Lead times are typically 4–14 weeks, depending on the building, counted from the day we confirm your order. Each product page shows a typical figure for that build. Particular heaters, unusual glazing and the spring rush can stretch it, and we will tell you if they do.

It depends what you bought. Buildings cut and finished to your own specification fall under the legal exception to the fourteen-day change-of-mind right for distance sales, and we will tell you before you order if that applies to your product or configuration. For those, tell us straight away if you need to cancel before production starts and we will refund you, less only the reasonable costs we have actually incurred for your order and cannot recover or reuse, which we will show you. Anything not made to your specification, such as a standard accessory, can be cancelled within fourteen days of delivery as usual. Faulty or misdescribed goods are a different matter altogether: your statutory rights are untouched and we will repair, replace or refund.

A 3-year structural warranty on the timber structure — shell, frame, floor and roof — from the day it is delivered, as long as it has been sited level on a proper base and oiled as we ask. Stoves, electric heaters, chillers, pumps, filters and lights also carry their maker’s warranty, which we pass on and help you claim. Both are extra promises on top of your rights under the Consumer Rights Act against us as the seller; none of the warranty conditions cut into those rights. The structural warranty will not cover a building that was dropped onto an uneven deck.