Terms of sale & returns

Wildyard is the trading name of Yu4rik Enterprise Limited, a company registered in England and Wales under number 15341419. Its registered office is 37 Wilson Court, Anstey Way, Trumpington, Cambridge, England, CB2 9GU. When you buy a sauna, soak tub, cold plunge, kit or accessory from this site or agree an order with us by email, Yu4rik Enterprise Limited is the company you are contracting with: it takes your payment, makes or sources the building and supplies it to you. Everywhere these terms say “we”, “us” or “Wildyard”, that is who they mean.

Day to day you deal with the yard, and you can reach us at sales@wildyard.co.uk, on 07436 441534, or on WhatsApp at the same number. There is no warehouse and no showroom; buildings travel from the workshop to your address.

When we say “in writing” we mean email or WhatsApp, and either is fine for questions, photographs of the gate and day-to-day arrangements. Anything that changes the deal itself — the specification, the price, the delivery arrangements, a date we have committed to — only counts once it has been confirmed in writing by someone authorised to speak for Yu4rik Enterprise Limited. A quick “should be fine” in a WhatsApp thread is not that confirmation, and we will say so if it needs to be made formal.

By placing an order you agree to these terms. Please read them before you pay. If anything is unclear, ask first; we would rather answer a question than argue about a paragraph.

We do not hold stock. Most of what we sell is made after you order: timber is cut, a heater is bought and a building is finished to the configuration you chose, which is why the prices on this site are for a specific configuration rather than an object on a shelf. Some products and configurations are made to your own specification or personalised to you; others, such as standard accessories, are not. Which is which matters for your cancellation rights, and the cancellations section explains how.

The photographs and drawings on the site show buildings we have made or supplied; timber colour, grain and knots will vary and small changes in fittings happen between batches. Dimensions are nominal and given to help you plan a base. If a measurement matters to the millimetre, ask and we will confirm it before you order.

You can order on a product page by building your specification and pressing Buy, which takes you to Stripe Checkout, or by agreeing a specification and price with us in writing and paying the way we confirm.

Paying is not the same as us accepting your order. A contract is formed only when we confirm your order in writing after payment. We check every order by hand before that: the specification, your postcode, and whether what you have chosen makes sense together. If the configuration cannot be supplied, if there is a pricing mistake on the site, or if delivery to your address is not reasonably possible, we may decline the order before confirming it. If that happens we will tell you why and refund you in full, promptly. Nothing is cut until we have confirmed.

Your written order confirmation, any quotation we have given you and any specification we have agreed with you individually in writing all form part of the contract. Where one of those documents says something different from these general terms, the document agreed for your order wins on that point, provided it was confirmed by someone authorised to speak for Yu4rik Enterprise Limited. These terms fill in everything the individual documents do not cover.

Prices are in pounds sterling and are the price of the building delivered kerbside to a UK address, with every uplift you chose listed. When you buy on the site you pay the full configured price at Checkout, in one payment, through Stripe. Card details go to Stripe and never touch our systems.

Price includes UK delivery. Delivery to mainland UK included. Delivery is kerbside, as set out below. Islands, the Highlands and some city centres may carry a supplement, which we tell you about when we confirm your postcode and agree with you in writing before you commit. Crane hire, carrying the building in, on-site assembly and any other siting help are not included; they are arranged once we have seen your access, confirmed in writing, and paid before transport is booked. See Arrival & siting for how that works.

If you order by email rather than through the site, we confirm the total and how to pay in writing before production starts. Production does not begin until we have been paid.

The building, kit or accessory stays the property of Yu4rik Enterprise Limited until we have received everything you owe us for it in full, including any delivery supplement or siting charges we have agreed. Ownership and risk are two different things: when the building becomes yours is covered here, and who bears the risk of loss or damage, and when, is covered under delivery and risk.

Lead times are typically 4–14 weeks, depending on the building, counted from the day we confirm your order. Each product page shows a typical lead time for that building. Heaters from a particular maker, unusual glazing and busy spring months can stretch it; we will tell you when we confirm and keep you informed if anything moves.

A lead time is our best estimate, not a guaranteed date, unless we have agreed a fixed date with you in writing. Please do not book a landscaper, electrician or crane for a firm date until we have confirmed a delivery date with you. If a delay is our fault, what we are responsible for is set out under our liability; if we cannot deliver within a reasonable time of the estimate we gave you, you may cancel and we will refund you.

If you want to change something after ordering, write to us immediately. Changes are possible until production of the relevant part begins. Some changes cost more, some cost less; we will tell you the difference and only go ahead once the revised specification and price have been confirmed in writing by someone authorised to speak for Yu4rik Enterprise Limited. Once timber is cut or a heater has been ordered to your specification, that part of the build is fixed.

If you buy from us at a distance you normally have fourteen days from delivery to change your mind under the Consumer Contracts Regulations 2013. The law makes an exception for goods made to a consumer’s own specification or clearly personalised, and some of our products and configurations fall into it: a building cut to the size, layout and finishes you chose cannot be sold to anyone else.

We will tell you before you order if the product or configuration you have chosen is one where that exception applies, so you know where you stand before you pay. Where it applies, the fourteen-day change-of-mind right does not, and the paragraph below on cancelling before production is what covers you. Where it does not apply — a standard accessory, say, or a product we have not flagged as made to your specification — your statutory right to cancel within fourteen days of receiving the goods stands, and you can return them to us, unused and in their packaging, for a refund. We will tell you how and who pays for the return when you get in touch.

If you need to cancel a made-to-specification order before production starts, tell us in writing as soon as you can. We will refund what you have paid, less only the reasonable costs we have actually incurred specifically for your order and cannot reasonably recover or reuse, such as a heater ordered specially that the maker will not take back. We will show you what those costs are and how we arrived at them.

None of this touches your right to a repair, replacement or refund if something we sell you is faulty or not as described. That right does not depend on whether the building was made to order, and it is covered under faults and warranty.

We deliver country-wide, to gardens across the UK, kerbside as standard and included in the price, with your postcode confirmed before you order. Our full delivery policy is on the Arrival & siting page and forms part of these terms. In short:

• Hot tubs and cold plunges are offloaded at the kerb; moving them into place is for you to arrange and usually takes four or five people.
• Assembled saunas and suites need a crane or forklift, which you arrange, or which we can arrange for you for a fee.
• Kits arrive crated on a pallet to the kerb or nearest hard standing.
• A level, load-bearing base must be ready before transport is booked. If it is not, or if access is not as described to us, the building may have to be taken away and any second delivery is charged at cost.

The building is our responsibility until the risk of loss or damage passes to you under the law that applies to your purchase. For a consumer that is when the goods come into your physical possession, or that of someone you have nominated to take them in — which in practice is the moment they are offloaded and handed over at your address. If you ask us to use a carrier we did not offer, risk passes when the goods reach that carrier.

After that hand-over, moving, lifting, positioning and installing the building is done by you or by the crane firm, landscaper or contractor you have appointed, and damage caused during that work is not something we can cover, unless it was caused by our own negligence or is something the law does not let us exclude. The same goes for problems caused by a base that is not level or not strong enough, by access that turned out narrower or softer than we were told, by incorrect site information given to us, or by handling and installation we did not carry out. Where we have arranged a crane on your behalf, we remain responsible for choosing that firm with reasonable care. All of this sits alongside, not on top of, your statutory rights.

Someone over eighteen must be present to receive and sign for the delivery. Planning permission, building regulations approval and electrical connection are your responsibility unless we have expressly agreed in writing to take any of them on; we will provide dimensions, weights, drawings and heater specifications to help you or your electrician, but we cannot give planning or building-control advice.

Please look the building or crate over before you sign for it. Note anything obvious on the delivery paperwork, then send us photographs as soon as you reasonably can, ideally the same day. For kits, check the panel list against the crate within seven days and tell us about anything missing.

Where damage has happened on the way to you, we will repair it, supply replacement parts, or in a serious case replace the building, at our cost. Telling us quickly with photographs is what lets us claim against the haulier and get it sorted fast, so please do not wait until the crane firm has left. It is a practical request, not a condition: if you do not spot or report damage immediately, your statutory rights to goods that are of satisfactory quality and as described are not affected.

Under the Consumer Rights Act 2015 what we sell you must be of satisfactory quality, fit for purpose and as described. If it is not, you are entitled to a repair, replacement or, in some cases, a refund from Yu4rik Enterprise Limited. Nothing in these terms, and nothing in the warranties described below, takes those rights away, limits them or adds conditions to them.

On top of your statutory rights, Wildyard gives a 3-year structural warranty on the timber structure of every building: the shell, frame, walls, floor and roof structure. It runs for three years from delivery and covers defects in materials and workmanship. It is an extra promise from us, and the conditions that follow apply to that extra promise only. The warranty depends on the building having been sited level on a suitable base, kept oiled on the outside as we describe, and used for what it was made for. It does not cover natural movement, checking and colour change in timber, wear to finishes, or damage from neglect, flood, fire, frost in an undrained tub, or moving the building after siting.

Wood stoves, electric heaters, chillers, pumps, filters, lighting and other fitted equipment also carry their maker’s warranty. We pass it on to you and will help you make a claim under it. A manufacturer’s warranty is a separate promise from the maker; it does not limit or replace your statutory rights against Yu4rik Enterprise Limited as the company that sold you the goods. Consumable parts such as stones, seals, liners and covers wear with use and are not covered by our structural warranty beyond faults present at delivery.

To make a claim of any kind, write to sales@wildyard.co.uk with your order details, photographs and a description of the problem. We will reply within a few working days and agree what happens next.

Wood-burning stoves, hot water and cold water all carry risks. Follow the instructions we send with the building and those from the heater maker: keep children supervised, keep the area around a stove and flue clear, drain a tub that will stand in frost, and do not use a sauna or tub under the influence of alcohol or if a doctor has advised against it. Timber needs oiling once a year and a tub needs its water looked after; the Journal explains how. Damage caused by not following this guidance is not covered by our structural warranty, and we are not responsible for loss or injury it causes except where the liability section says otherwise.

If we break these terms or fail to use reasonable care and skill, we are responsible for the loss or damage you suffer that is a foreseeable result of that — foreseeable meaning it was obvious it would happen, or we both knew it might when the contract was made. We are not responsible for loss or damage that was not foreseeable in that sense.

We are not responsible for the acts or omissions of a crane firm, haulier, installer, landscaper or other contractor you have appointed yourself, except to the extent the loss was caused by our own negligence or is something the law does not allow us to exclude.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your statutory rights as a consumer in relation to the goods, or for anything else the law does not allow us to exclude or limit.

These terms are written for people buying for themselves and their household. If you are buying wholly or mainly for a business — a holiday let, a gym, a spa — some of the consumer protections described here will not apply to you, and the extent of our responsibility to you may be different. Tell us before you order and we will confirm the terms that apply in writing.

If something has gone wrong, write to sales@wildyard.co.uk and we will try to sort it out directly and quickly. These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales, or in your local courts if you live in Scotland or Northern Ireland.

We may update these terms from time to time. The version that applies to your order is the one on the site when you placed it. This version was last updated in September 2026.